1. Delivery Times
Standard Orders: Typical delivery time is 7-10 business days, depending on the complexity and size of the project.
Rush Orders: Expedited delivery options are available for urgent projects. Additional fees may apply.
Custom Orders: Lead times for custom projects will be provided during the quotation process and depend on the design, production requirements, and material availability.
2. Shipping Options
Domestic Shipping: We offer reliable courier services for deliveries within the Netherlands and neighboring countries.
International Shipping: For global customers, we partner with trusted logistics companies to ensure safe and timely delivery. Shipping costs and transit times vary by destination.
Customer Pickup: For customers preferring to arrange their own logistics, pickup from our facility is available by appointment.
3. Packaging and Handling
All products are securely packaged using sustainable materials to ensure they arrive in perfect condition.
Fragile or oversized items may require special packaging, which will be accounted for in the shipping quote.
4. Delivery Costs
Delivery costs are calculated based on the size, weight, destination, and shipping method. These will be clearly outlined in your quotation.
Any additional taxes, duties, or customs fees for international shipments are the responsibility of the customer.
5. Tracking and Updates
Once your order is shipped, you will receive a tracking number to monitor its progress.
Regular updates on the status of your order will be provided via email.
6. Delays and Exceptions
While we aim to meet all deadlines, unforeseen circumstances such as material shortages, weather conditions, or customs delays may impact delivery times.
In such cases, we will notify you immediately and work to resolve the issue as quickly as possible.
7. Returns and Replacements
In the rare event that a product arrives damaged or does not meet the agreed specifications, please notify us within 7 days of receipt.
We will arrange for a replacement or adjustment at no additional cost, as per our warranty policy.